Online Return / Exchange Policy - You may return all unworn / unused merchandise with all tags attached within 7 days of your invoice date - with a copy of your invoice - for a full refund or exchange.
The following is a list of non-returnable and non-refundable items:
All costumes are Final Sale
Teddies, Lingerie or anything with a closed bottom
Panties
Men's underwear, boxer briefs
Stockings and garter belts
Swimwear and breast forms
All special orders
Exchanges and returns take about 15 days to process and the items you want may sell out. Instead of exchanging an item we recommend you buy the correct item you want now, before it sells out and returning your unused / unworn items for a refund.
Stockings and panties are not refundable at all.
Return / Exchange Instructions
Step 1
Need your Exchanged items as soon as possible? The fastest way is to reorder what you want online and return your unworn / unused items for a refund.
Carefully package the unworn / unused items to be returned and enclose instructions (including a copy of your packing slip or invoice) indicating if you want a refund or an exchange.
If you want to exchange, be sure to indicate which item(s) you would like.
If there is a difference in price between the items you are exchanging, your credit card will be either credited or charged for the difference.
Exchanges and returns take about 15 days to process. Allow an additional 5 days to receive your exchange and for return credits to show up on your credit card statement.
Step 2
If not specifed ship your package to:
Azure - Return Dept.
38-27 Bell Blvd
Bayside, NY 11361
We recommend purchasing insurance since we cannot be responsible for lost or damaged returns.
Step 3
We'll either exchange, issue a credit to your credit card depending on how you originally paid for your purchase within 15 days of receiving unworn / unused merchandise.